Telesure Investment Holdings, the holding company for Auto & General Insurance, recently brought a High Court application to interdict unauthorised tow truck drivers from towing its clients’ vehicles from accident scenes without authorisation and then charging its clients exorbitant fees for having their vehicle’s released. 

In some instances, clients are being charged up to R12 000 for the release of their vehicles. 

Telesure brought this application before the High Court in the best interests of its valued clients and the broader consumer. 

Auto & General is proud that for over 23 years, we have been the insurer that has always been there for you. This is why we have a dedicated towline and only allow authorised towing operators to assist our clients.

We have always had stringent processes and protocols in place to ensure that towing operators do not take our clients for a proverbial ride, this includes agreements with approved tow operators, ensuring the best service at no additional cost to our clients.

If you need a tow truck following a motor vehicle accident, please follow these procedures to ensure that an authorised towing operator attends to you:

1. Call Auto & General’s dedicated towline on 0860 10 42 10
2. Request a reference number for towing service
3. When the towing operator arrives, ask him for a reference number and match it to the reference number given by the Auto & General consultant
4. If they match, allow your car to be towed, BUT find out where it will be towed to.