AutoSOS; a smartphone-based automatic impact detection service exclusively available to Auto & General comprehensive car policyholders.
This service is available to the regular driver of the vehicle. The app is available as a free download in the iOS App store and the Google Play Store.
- Automated identification of a crash event through the smartphone app
- Automated, proactive notification to emergency services
- Medical ID facility on the app which allows you to store your medical information
- Read the brochure to find out more about how the app works. View the Afrikaans brochure
- This service is available to the regular driver of the vehicle. The app is available as a free download in the iOS App store and the Google Play Store
Frequently asked questions
Where can I access the product terms and conditions?
These will be freely available on the A&G website. Click on the benefits tab and in the AutoSOS block click on “view more”.
What is AutoSOS?
This is an included A&G Assist benefit, in the form of a smartphone application that, once activated by the regular driver, automatically detects when the regular driver, of a comprehensively insured vehicle (including Advensure), is in a severe accident with the aim of decreasing the response time for the emergency medical services (EMS) to reach the accident scene.
How does the application work?
With the smartphone application enabled on the regular driver’s phone, driving trips will be monitored, but not recorded, via the phone’s GPS location and accelerometer for an accident. In the event of a severe accident, our AutoSOS call centre will automatically be notified and our consultant/s will attempt to contact the regular driver. If the regular driver confirms the need for medical assistance or should we be unable to reach the regular driver, emergency medical responders will be automatically dispatched to the GPS location from where the signal or notification was received. Click here to view the infographic.
How do I know the application is working, and is there a way of testing if it’s working?
The application was designed to silently run in the background, without interfering and therefore you should not notice it running. The policyholder can see if the regular driver is active via his/her online profile and the regular driver can access the application to confirm if the details loaded are still correct.
When does the application work?
The application uses smart drive-detection technology to automatically switch on when you start driving and begin monitoring your trip. It will automatically detect a severe vehicle accident and instantly alert the A&G emergency assist provider, who will phone the regular driver to confirm if he/she needs emergency medical assistance. If the regular driver confirms the need for assistance or does not answer his/her phone, the nearest emergency medical services (EMS) will be dispatched to the accident location recorded by the application.
Who is going to respond to my emergency?
The emergency contact centre consultant is able to immediately dispatch the nearest emergency medical services (EMS) and supply them with the registered user’s vital medical information, if available and / or received from the regular driver.
If I need medical assistance where will I be taken?
The A&G AutoSOS benefit is only an early alert system for emergency medical services (EMS) to be dispatched to your location. The standard EMS' processes and procedures will determine the medical treatment provided and the medical facilities used.
What will your response times be?
We understand that our response can make the difference between life and death. This application was designed to minimise the time consuming factors that could possibly delay the emergency medical services’ (EMS) response times.
Why do you need my medical aid information, and is my information safe with you?
By completing your medical information on the application, we can assist the EMS in responding to your accident with relevant information to give you the best possible medical care.
Your information will be stored on the application’s server and will only be accessed and shared with the selected EMS when the system alerted them to a severe accident.
If my medical information changes, how do I update it and how will I know if it is updated?
Because you have installed and logged onto the application, you will have immediate access to update your medical aid details and medical conditions as often as you need to. The update information will appear on the app immediately.
Will this assist benefit also be available outside SA Borders?
No, the service is only offered within South African borders.
Who do I contact in case of an emergency?
0860 10 42 10 - Our normal Tow and Assist line will stay available to you; this is an additional benefit and does not cancel any of your existing assist benefits.
Which components does the application monitor?
This application uses your smartphone’s GPS location service together with the built in accelerometer to monitor and calculate your position, speed of travel and the forces that caused you to stop. This information is used to calculate, in real time, the possibility of bodily harm and obviously the higher the score, the more severe the accident is likely to be and the quicker our response time has to be.
How does this product compare with your competitor?
Our product is designed to support you as a person, as long as you have your phone with you and have completed registration, have the application running, and are logged onto the application, you will be able to utilise the benefit if you’re driving someone else’s car or are a passenger in another car.
What constitutes a severe accident?
We use an algorithm that monitors a variety of sensors on your phone. This algorithm is able to understand when you are mobile in a vehicle and only then turn itself on. Through understanding this we are able to eliminate "false positives" such as accidentally dropping your phone and only monitor the sensors of a mobile phone when driving. We can calculate the possibility of bodily harm and obviously the higher the score, the more severe the accident is likely to be.
If I don’t want this product can it be excluded?
The product is offered as part of our assist offering and included as a benefit to your A&G policy. Should the regular driver not be activated, created their own profile or downloaded the application then he/she will not benefit from this assist offering.
Do existing customers qualify for AutoSOS?
Yes they do, as long as they have an active Auto & General policy and have one or more comprehensively insured vehicle/s on the policy.
What are the costs of the AutoSOS?
AutoSOS forms part of the assist benefits and therefore is included in all comprehensively insured A&G vehicle policies
Is AutoSOS different from my Accident Assist / Medical Assist?
This is an early alert system only that would automatically detect a severe vehicle accident, if the regular driver complied with the registration requirements, and aims to reduce the emergency medical services’ (EMS) response times by pinpointing the exact location of the accident. It also ensures appropriate medical attention by providing vital patient information directly to the first responder.
Will I be able to capture my next of kin details to contact in case of an emergency?
No, we will send your information and location directly to the relevant EMS who will ascertain the severity of the accident and it is part of their service to then get hold of your next of kin, if needed.
Do I need to install any additional devices / tracking units?
No – this benefit is unique in that you can use it on most smartphones and that there is no need to purchase any other devices.
Who can benefit from using the AutoSOS application?
The individual recorded as the regular driver on an A&G comprehensive policy.
How do I update the regular driver on a policy?
What if I get a new phone?
You will need to install the application on your new phone and use your existing login details; access on the old phone will then automatically be terminated / suspended.
How do I make use of the AutoSOS application?
After the regular driver has been activated on the online profile of the policyholder and they have created their own online profiles, they can download the AutoSOS application from the relevant App store (iOS and Android) and follow the prompts of this application on his/her smartphone.
Will I be automatically loaded on the application?
If I already have an online website profile, do I need to register on the application?
No, you need to activate AutoSOS service for the regular driver on your online profile to enable the regular driver to create their own profile/s and then they can log onto the application to use it.
How do I reset my password?
The application will have an option if you need to reset your password.
How do I download the application?
The activated regular driver can download the AutoSOS application from the relevant App store (iOS and Android) on his/her smartphone after they have created their own online profile/s .
Can I register with my non-SA ID? (What if policy holder is SA citizen and regular driver is not?)
Yes, you can if you give our policy services call centre a call to assist.
How/where do I get my username and password?
If you are the policyholder, your online user details are your login details on the application as well.
If you are the regular driver on the policy but not the policy holder, the policy holder must activate your profile on the online platform and after you have created your own online profile, you will be able to download and log onto the application.
Is the application linked to the actual phone?
Yes it is.
How many phones can I link the application to?
The application can only be active on one device at a time for each regular driver.
If the policy has three comprehensively insured vehicles, with three regular drivers, then each regular driver can have the application running on their respective phones.
What happens if I cancel my policy?
The AutoSOS application installed on the activated regular driver’s smartphone will automatically stop functioning on the agreed cancellation date, as it is only offered to the regular driver of a comprehensively insured vehicle.
What happens if I remove a comprehensive vehicle from my policy?
Unless the regular driver is also noted on another vehicle that is comprehensively insured, the AutoSOS application will automatically stop functioning on the agreed cancellation date.
What happens if I downgrade my cover from comprehensive to third party, fire and theft or third party only?
The AutoSOS application installed on the activated regular driver’s smartphone will automatically stop functioning on the agreed amendment date, as it is only available to the regular driver of a comprehensively insured vehicle.
How much data do I need for the application to function? What is the average data usage per day?
The application uses approximately the same data as a map or navigation application. For the application to properly run and send notifications, you would need approximately 1Mb of data per day.
What happens if I run out of data?
Depending on your mobile operator, you might start to incur costs in ‘out of bundle’ rates. If you run out of data the application will stop functioning and you will not be able to benefit from the early alert system.
In the event of an accident what will happen?
The AutoSOS application uses smart drive-detection technology to automatically switch on when you start driving and begin monitoring your trip. We can automatically detect severe vehicle accidents and instantly alert the emergency contact centre, dispatching the nearest emergency medical service (EMS) and provide them with your exact location and personal medical information. You will then benefit from the EMS’s quick response and will have the peace of mind knowing that you will receive accurate treatment.
Will I be covered if I am driving someone else’s car?
Yes you will be, as long as you are the active regular driver, logged onto the application and have your smartphone with you. All the occupants of the vehicle will be assisted.
What happens if I am the passenger in another car?
You will still be covered as long as you are the active regular driver, logged onto the application and have your smartphone with you. All the occupants of the vehicle will be assisted.
What operating system does my phone require?
For Apple devices, the application requires iOS version 8.1 and above.
For Android devices, the application requires Android 4.4 and above.
What are the minimum phones specs required?
Your phone must have the relevant operating systems i.e. iOS version 8.1 and above for Apple devices and 4.4 “Gingerbread” and above for Android.
It must be GPS enabled for monitoring of trips.
How do I know what specs my phone has?
You can Google this information, check your device manual or contact the device manufacturer.
Will the app drain my battery?
The application has approximately the same battery usage as map or navigation applications while monitoring trips.
What happens if my phone dies during a trip?
The trip will not be monitored and this application will not be aware of or be able to trace any incident.
What happens to my personal information and who do you share it with?
It is stored on our secure servers and only relevant information will be shared with our EMS partners in order to give you accurate medical treatment. We will not rent, sell, or share your personal information with third parties without your consent except where we are legally obliged to do so. Please refer to Auto & General AutoSOS terms and conditions, available on the website and/or your Auto & General Policy terms and conditions for more information.
Where do I position my phone when driving?
Preferably on a flat, stable surface where the phone will not move around.
Is the application compatible with smart watches?
Because of the sensors and systems that the algorithm needs to operate on, this application will not be compatible with smart watches or similar devices.
Is the App compatible with a Tablet?
The sensors and systems that the algorithm needs to operate on, is not calibrated for tablets and therefore this application won’t be compatible with tablets.
Will the accident data from my application affect my claim?
No it won’t, this data is only used to determine the severity of the accident and your location to enable us to dispatch the nearest EMS to the correct location.
How do I check if a regular driver is allowed to use the application?
As a policyholder you can activate the regular driver on your policy via your online profile. But in an effort to keep the regular driver’s details confidential, it will be up to you to personally confirm with the regular driver if he/she did download the application on his/her smartphone.
How do I cancel the emergency call if I drop the phone?
The likelihood of it registering as an accident is slim however, if it did, you will receive a call from the call centre and then you can verbally cancel the call out over the phone.