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Collections Assist

Most small, medium and micro enterprises suffer losses due to unpaid invoices. Auto & General' Insurance Collections Assist benefit will help you increase debt recovery, saving you both the cost of collection agencies and losses due to unpaid invoices.

 

The benefit provides you with collection advisors backed by a legal team. They will take all reasonable steps to assist with your unpaid invoices so that your business is not impacted financially, allowing you time to focus on your core business.

What Collections Assist offers:

  • The collection service will be undertaken, but not guaranteed, over the 30 days following placement.

  • Administration of monthly payment arrangements up until the account balance is fully repaid.

  • Our objective is to increase recoveries of all debts regardless of magnitude, while remaining sensitive to your public image.

  • Delivering admirable client services in commercial debt collections and consumer debt collections.

  • If required, we will post soft-medium call centre collections.

  • Your accounts can be referred at your request to a law firm for further legal action (this cost will be for your own account).

  • All monies collected will be credited to your bank account each month-end.

 

We use multiple collection services comprising of:

  • data washing

  • tracing

  • collection calls

  • tactical SMS attempts to enhance payments or contact

  • email attempts to enhance payments or contact, risk segmentation

  • multiple payment options including NAEDOs, Pay@, Direct Deposits, EFT, MasterpassTM and SnapScan options

You get the benefit of having your arrear accounts managed by registered debt collectors experienced in dealing with commercial debt collections and consumer debt collections, thus avoiding the risk of damage to your brand.

 

Collections Assist offers you increased recovery of all debts as well as cover for losses due to unpaid invoices, saving you the cost of collection agencies.

 

Collections Assist is available Mondays to Fridays between 08:00 and 17:00.

 

Stand out in a crowd! Give your business the online presence it deserves. This benefit helps give your brand an edge. 

Get help with workplace emergencies. We cover the first hour’s call-out fee for plumbers, electricians, and glaziers. 

Safe Drive & Convenience Drive helps you get home safe. Get driven home by our shuttle service in dispatched vehicle or your own car. 

Frequently Asked Questions

Why would my business need Collections Assist?

Collecting debts and unpaid invoices can be difficult and costly, which is why we’ll do the data washing, tracing, and collections calls so that you can focus on the profits. Collections Assist will not only save you the stress of collecting debts to keep your business profitable, but also save you debt collection agency fees.

How does Collections Assist work?

We use multiple collection services comprising of data washing, tracing, collection calls, tactical SMS attempts to enhance payments or contact, email attempts to enhance payments or contact and risk segmentation as well as multiple payment options including NAEDOs, Pay@, direct deposits, EFT, MasterpassTM and SnapScan options – all with the intention of collecting the debts that are owed to your business.

Will Business Assist pay for a law firm?

At your request, your accounts can be referred to a law firm for further legal action; however, this cost will be for your own account.

Our customers generally score us 9.2 out of 10 when asked how easy it was to interact with us.

Customers rate us
4 Stars | 498 Reviews

Rely on our experience

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