IT Helpdesk
IT Helpdesk
IT Helpdesk
Relying on Auto & General Insurance to provide you with Business Assist benefits such as telephonic IT support allows you to focus on your business. This valuable service will help you avoid IT-related downtime while saving you the cost of using an IT support company so that your core business can resume as soon as possible.
Our advisors will troubleshoot your computers and attempt to resolve issues remotely, including the installation of printers, connecting of new equipment, and installing software. If the issue cannot be resolved remotely, our team will dispatch a technician to your premises. Note: This dispatch service is billed separately directly to you at negotiated rates.
The service is available Mondays to Fridays, from 08:00 to 17:00.
Technical support includes:
- Troubleshooting or maintaining self-service websites
- Support via phone
- Dispatch of service technicians at an additional cost
- Single Point of Contact (SPOC) with call escalations
- Application software tools
- Servers; PCs; workstations
- Thin clients; storage devices
- Terminals and peripherals
- Software support covers:
- Application software tools
- Systems support covers:
- Servers; PCs; workstations
- Thin clients; storage devices
- Terminals and peripherals
Managed service
This allows a business to offload IT operations to a service provider, who will assume the ongoing responsibility for 24-hour monitoring, management, and problem resolution for the IT systems within your business.
This service will help you and your staff function with as little downtime as possible. Because the traditional break-fix approach to IT is no longer sufficient in the modern business world, we make it our responsibility to ensure that your servers and desktops operate exactly the way you need them to. Engineers will monitor your systems daily to ensure that your IT installation is ready for each business day.
What does managed services include?
This solution includes Windows Servers, Microsoft Application Servers like Exchange and SQL, Windows and Apple desktops, and Internet connectivity including ADSL lines and firewalls.
We also maintain an ITIL-compliant service desk with dedicated staff to ensure that every incident is logged, actioned and closed.
This provides you with a detailed monthly report of your IT systems. Our technicians have access to award-winning remote-control software which allows our team to help your staff get back to work as soon as possible.
Our service providers are all highly trained and come with years of corporate network experience which we apply to your environment.
Auto & General Medical Business Insurance is a specialised insurance policy perfect for owners of any medical practice.
Road Assist includes breakdown assistance & accident assistance. Accident Assist is automatically included.
We’ve designed our Professional Business Insurance to cater to the needs of your legal practice at affordable rates.
How can IT Help Desk help my Business?
Our IT help desk gives you telephonic support to remotely resolve IT-related issues involving computers and laptops. Failing this, our team will dispatch a technician to your premises – billed separately directly to you at negotiated rates.
What are some of the support services offered with IT Help Desk?
IT Help Desk can provide help with troubleshooting or maintaining self-service websites, software support, systems support and managed services solutions like Windows servers, Microsoft application servers like Exchange and SQL, Windows and Apple desktops as well as internet connectivity, including ADSL lines and firewalls.
Our customers generally score us 9.2 out of 10 when asked how easy it was to interact with us.
