Auto and General Recognised as a Customer Service Leader in South African Insurance by Forbes World’s Best Auto Insurance Companies 2026
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Auto and General has been recognised as one of the world’s best auto insurance companies in the Forbes World’s Best Auto Insurance Companies 2026 ranking, compiled in partnership with Statista. This global recognition reinforces Auto and General’s position as a customer service leader in South African insurance, highlighting the brand’s continued focus on delivering trusted, reliable and customer-centred insurance experiences.
It also reinforces what we continue to work towards every day: delivering the best customer service in South Africa’s insurance industry.
What makes this achievement particularly meaningful is that Forbes World’s Best Auto Insurance Companies 2026 ranking is based on independent consumer feedback. Thousands of policyholders were surveyed and asked to evaluate their insurers across several key areas, including customer satisfaction, trust, value for money, customer service, digital experience, transparency, and claims handling.
The Forbes recognition adds to a growing list of customer experience achievements for Auto and General. Achieving the top ranking in the 2025 CE Index reinforced the brand’s reputation for customer service excellence, highlighting its ability to create meaningful experiences and build lasting customer trust, while its Top 3 placement in the Ask Africa Orange Index further affirmed its standing among South Africa’s leading customer-centric brands.
These accolades serve as further proof of Auto and General’s dedication to delivering service that is responsive, reliable, and centred on the customer.
At Auto and General, we understand that insurance is about more than policies and premiums. It is about giving people confidence and peace of mind. Every interaction matters, and this recognition reflects the work our teams do every day to support customers throughout their insurance journey.
Being included in this prestigious global list is a testament to the trust our customers place in us. It also validates our continued focus on delivering reliable cover, clear communication, efficient claims support, and innovative solutions that make insurance simpler and more accessible.
We extend our sincere thanks to our customers for their continued trust and support. Their feedback not only shapes our business but has helped us earn a place among the world's leading auto insurance providers, while continuing to strengthen our position as a customer service leader in South Africa.
As we celebrate this milestone, we remain committed to continuously improving our products, services, and customer experience, ensuring we continue to deliver the quality, value, and service excellence our customers deserve.
