Service excellence backed by over three decades of experience
For over three decades, South Africans have relied on Auto & General to take care of all their insurance needs – from car and home, insurance to business and life insurance, as well as Value Added Products. Established in June 1985 as part of TIH (Telesure Investment Holdings), this proudly South African company has made its mark globally.
While we are a diverse, agile and evolving company, constantly pursuing new ways to deliver on our customer’s changing needs, our commitment to service excellence remains constant – making us a leader in the South African insurance industry.
Some of our milestones
- Placed first and second in South Africa for percentage growth by the Financial Mail and highly commended in various editions of the “Top Companies” survey.
- International establishment of similar operations in the UK and Australia.
- Launched MyPolicy, an online facility that allows policyholders to manage their motor and household insurance portfolios online, in their own time.
- Following the devastating fires that wreaked havoc on the Southern Cape, Auto & General settled all claims quickly, including 20% more in a week than in all of 2016. We also provided 24-hour personal assistance and free trauma counselling to all affected customers.
Partnership journey
We have built strong relationships with our brokers, small and large, who play a pivotal role in the growth of our business. With the addition of Business Insurance to our product suite in 2005, broker business was given a boost. Since then, we have continued to grow and maintain a robust broker network. Likewise, our longstanding partnership with various South African businesses provides both positive results for our business and peace of mind for our customers.
Key affiliations and beneficiaries
The Dieplsloot Foundation
The Diepsloot Foundation is a Section 21 Company focusing on the empowerment and upliftment of the Diepsloot community through various educational, artisanal skills, enterprise- and supplier development programmes.
Dieplsloot Food Security Programme
A social enterprise that provides Diepsloot residents with the necessary infrastructure, training and support to start and manage micro agri-businesses. In 2021 the initiative provided 61 954 meals to 2 180 children in ECD centres within Diepsloot.
Leap Science and Maths Schools
LEAP provides student-centred Maths and Science-focused education to economically disadvantaged students from grades 8 to 12. In January 2022, LEAP celebrated brilliant grade 12 results with a 100% pass rate in the NSC examinations.
The OLICO Maths Foundation
Auto & General’s grant facilitates maths clubs that are designed to improve the core strands of maths proficiency: procedural fluency, conceptual understanding, problem-solving, reasoning and disposition toward maths.
67 Blankets for Nelson Mandela Day
Launched by Carolyn Steyn, 67 Blankets for Nelson Mandela Day is a “Knitting Revolution for Nelson Mandela” that has become an integral part of the employee volunteering culture at Auto & General, pledging to keep thousands of people less fortunate than ourselves warmer in winter.
Commitment to transformation
We remain committed to South Africa’s ongoing transformation efforts and have embarked on several projects to support this, which include:
- a leadership programme for previously disadvantaged individuals, which allows for successful candidates who complete their training to be considered for permanent employment.
- an accelerated management development programme to increase our ability to fill management positions with transformation candidates.
Short term insurance and new business
The growing SME market prompted the launch of Auto & General’s Business Insurance product. We are confident that it will not only meet, but even exceed the needs and expectations of this growing market.
Auto & General Business Insurance has been positioned as a preferred provider of customised business insurance solutions for smaller South African businesses.
Corporate Social Investment
Auto & General has been focused on enhancing the livelihoods of communities through skills development and job placement to reduce poverty.
Thanks to the support of Auto & General:
Auto & General supports many Diepsloot-based organisations
We believe in making a sustainable impact on our neighbouring Diepsloot community – situated near our Johannesburg head office. Our CSI strategy is focused on developing and nurturing partnerships with like-minded organisations, which focus on skills development, education and food provision.
Noteworthy Accolades, Awards and Recognition
Our superior service and years of experience has resulted in us being recognised by the Ombudsman for Short Term Insurance; the PWC Brandseye Index; Readers Choice Awards; Orange Index Awards and most importantly, by our loyal customers.
Lowest number of complaints
and the best Overturn Rate* in
South Africa.
*The Overturn Rate - where the
Ombudsman decides in favour of the complainant
Winner in the
short-term insurance
category
*Ask Afrika Orange Index
Awards, 2022/2023
Our customers score us 9.2 out
of 10 when asked how easy it
was to interact with us.
*Average score based on customer feedback
following service interactions during 2022.
Voted insurer
with the quickest
response time*
*PwC BrandsEye 2021 South African
Insurance Sentiment Index.
Voted best STI
and best car
insurance*
*The annual Best of Joburg
Readers Choice Awards, 2021
Proudly one of the top
STI service providers
in South Africa
*Ask Afrika Orange Index
Awards, 2021
Voted best personal
insurance and best
business insurance*
*The annual Best of Joburg
Readers Choice Awards, 2022
Noteworthy Accolades, Awards and Recognition
Our superior service and years of experience has resulted in us being recognised by the Ombudsman for Short Term Insurance; the PWC Brandseye Index; Readers Choice Awards; Orange Index Awards and most importantly, by our loyal customers.
Lowest number of complaints
and the best Overturn Rate* in
South Africa.
*The Overturn Rate - where the
Ombudsman decides in favour of the complainant
Winner in the
short-term insurance
category
*Ask Afrika Orange Index
Awards, 2022/2023
Voted insurer
with the quickest
response time*
*PwC BrandsEye 2021 South African
Insurance Sentiment Index.
Voted best STI
and best car
insurance*
*The annual Best of Joburg
Readers Choice Awards, 2021
Proudly one of the top
STI service providers
in South Africa
*Ask Afrika Orange Index
Awards, 2021
Voted best personal
insurance and best
business insurance*
*The annual Best of Joburg
Readers Choice Awards, 2022
Our customers score us 9.2 out
of 10 when asked how easy it
was to interact with us.
*Average score based on customer feedback
following service interactions during 2022.
