COVER TYPES
ADDITIONAL PRODUCTS
Pet Insurance
Cover for your companion
Pet Insurance for the care they deserve
Your pet is part of the family, so when they need veterinary care, you want to focus on helping them get better. Auto and General Pet Insurance, through Companion Cover, offers a choice of plans for different needs, with cover for eligible vet visits, treatments, surgery, hospitalisation and everyday care.
Pet Insurance benefits that matter
From everyday care to unexpected treatment, choose cover with benefits designed around your companion’s health and wellbeing.
Surgery & hospitalisation
Cover for eligible veterinary surgery and hospitalisation when your companion needs treatment.
Everyday vet care
Benefits for eligible consultations, dental cleaning and other day-to-day veterinary care.
Wellness benefits
Cover options for vaccinations, sterilisation and deworming to support their ongoing wellbeing.
Post-surgery care
Benefits for eligible physiotherapy and hydrotherapy to help your companion through their recovery.
We’re reliable & recognised.
The accolades that prove our difference. Year after year.
Top 4 in the short-term insurance industry
Top 3 in the short-term insurance industry
Silver for short-term insurance
World's Best Auto Insurance Companies List
Best Short-Term Insurer: Car, Buildings, Household.
Best Auto Insurance Brand in South Africa
Orchid recognition for the Never not there™ campaign
Ranked #1 for customer experience
Top 4 in the short-term insurance industry
Top 3 in the short-term insurance industry
Silver for short-term insurance
World's Best Auto Insurance Companies List
Best Short-Term Insurer: Car, Buildings, Household.
Best Auto Insurance Brand in South Africa
Orchid recognition for the Never not there™ campaign
Ranked #1 for customer experience
Top 4 in the short-term insurance industry
Top 3 in the short-term insurance industry
Silver for short-term insurance
World's Best Auto Insurance Companies List
Best Short-Term Insurer: Car, Buildings, Household.
Best Auto Insurance Brand in South Africa
Orchid recognition for the Never not there™ campaign
Ranked #1 for customer experience
Pet Insurance cover options
Compare our plans to find the best fit for your pet’s needs [1] :
Emergency Plan - Overall Annual Limit R12 000
Just need accident cover? Our Emergency Plan helps pay for hospitalisation or surgery if your pet is injured. It’s also ideal for pets over 11.
Cat:
from R130pm
Dog:
from R130pm
Day to Day Cover (Minor Care)
Routine Care (Wellness)
Surgery & Hospitalisation
R12 000 per year
Post Surgical Care
Euthanasia & Cremation
3rd Party Liability
Multi-pet discount
We stand by our promises
If we don’t live up to them, we’ll pay you R1000 [2]
Insured right
We’re there to see you’re insured right.
With A&G, you will always speak to a knowledgeable and experienced insurance advisor to insure you right.
Service Right
We’re there to see you’re serviced right.
Rely on A&G for 24/7 emergency services and 24/7 access to your policy and documents.
Settled Right
We’re there to see you’re settled right.
We give you a dedicated claims consultant and pay approved claims immediately.
We’re tried & trusted.
The compliments that prove our commitment. Claim after claim.
“Prompt service and speedy feedback after submitting my claim” With permission from our customer. This does not constitute financial advice.
Mr. Sinden
“The claims experience was very efficient on the app, thank you Elizma!” With permission from our customer. This does not constitute financial advice.
Jacques
Average Customer Rating:
4.50/5
“The service was quick, efficient and well conducted” With permission from our customer. This does not constitute financial advice.
Bennett, Benjiman Roberts
“Great service and straight to the point with assistance regarding my reason for the call. With permission from our customer. This does not constitute financial advice.”
Aobakwe
“Very helpful and informative agents. Got comprehensive cover within a few minutes of the call.” With permission from our customer. This does not constitute financial advice.
Ms. Ndaba
Pet Insurance Help & Documents
Quick access to useful pet insurance documents and claims information.
Our answers to, your FAQs.
Our experienced advisors answer your most frequently asked questions.
Auto and General Pet Insurance covers cats and small dogs up to 11 years, medium dogs up to 10 years and large dogs up to 9 years.
Accident claims have no waiting period, once we have received your first month’s premium. For illness and wellness claims, there's a 30-day waiting period.
We will not cover costs relating to the below:
- Pre-existing conditions
- Congenital/hereditary conditions (excluded for the first 12 months of cover)
- Elective procedures (e.g tail docking and ear cropping)
- Breeding costs
- Behavioural conditions
- Experimental treatments
- Working dogs in high-risk fields such as security/police
Our Wellness Benefit pays towards routine, preventative care including voluntary sterilisation, vaccinations, deworming, tick and flea control, anal gland expression, and nail clipping and microchipping.
- With pet insurance claims, the policyholder pays for veterinary services and submits a claim to their insurers. The insurer will reimburse the policyholder for the covered expenses up to the policy's limits and deductibles. You just need to submit a claim form, invoice, and proof of payment from the vet.
- Claims for admission to an animal hospital or for surgery require pre-authorisation. For a planned procedure, this should be done before your pet is admitted. A veterinary history may be requested if further information is required.
- You can submit a claim via email at petclaims@autogen.co.za or call us at 0861 11 56 74
Pet Insurance Knowledge Hub
Read More About Pet Insurance
Why More South Africans Are Choosing Auto and General Pet Insurance
May, 29 2026 Read More
From Checkups to Emergencies: Why Pet Insurance Makes Sense
May 26, 2026 Read More
Pet Safety in South Africa: Essential Tips to Protect Your Pet Year-Round
June 23, 2026 Read More
[1] Pets must be older than 8 weeks. Small dogs younger than 11 years; medium dogs younger than 10 years; big dogs younger than 9 years and cats younger than 11 years.
*Premiums are risk profile dependent and subject to annual review. Please download the brochure for more detailed information.
[2] These are uncertain times. But in these times, you can rely on the promises Auto and General makes:
To be there for you when you need us to give you convenience and peace of mind. To do things right the first time. To share our knowledge and expertise. And ultimately, in a world full of uncertainty, we promise certainty. In a world full of unpredictability, we promise reliability. This is our promise to you.