Pet Insurance

Auto and General Pet Insurance covers cats and small dogs up to 11 years, medium dogs up to 10 years and large dogs up to 9 years.

Accident claims have no waiting period, once we have received your first month’s premium. For illness and wellness claims, there's a 30-day waiting period.

We will not cover costs relating to the below:

• Pre-existing conditions
• Congenital/hereditary conditions (excluded for the first 12 months of cover)
• Elective procedures (e.g tail docking and ear cropping)
• Breeding costs
• Behavioural conditions
• Experimental treatments
• Working dogs in high-risk fields such as security/police

Our Wellness Benefit pays towards routine, preventative care including voluntary sterilisation, vaccinations, deworming, tick and flea control, anal gland expression, and nail clipping and microchipping.

• With pet insurance claims, the policyholder pays for veterinary services and submits a claim to their insurers. The insurer will reimburse the policyholder for the covered expenses up to the policy's limits and deductibles. You just need to submit a claim form, invoice, and proof of payment from the vet.
  
  
• Claims for admission to an animal hospital or for surgery require pre-authorisation. For a planned procedure, this should be done before your pet is admitted. A veterinary history may be requested if further information is required.

• You can submit a claim via email at petclaims@autogen.co.za or call us at 0861 11 56 74